Account

Upgrade & downgrade account

To upgrade or downgrade your account please send an email to:

Unsubscribe and right to be forgotten

To unsubscribe your Idiligo account and to remove your account and data entirely from our system, send an email to:


Account settings

General

How can I change the language?

To change the language go to your name in the upper right corner and select 'Account settings'. Select your preferred language and click on 'save'. 

How can I change the meeting expiring date?

Go to your name in the upper right corner and select 'Account Settings'. The expiring date is automatically set on 60 days. Change the number and click on 'save'. 

How do I change my company information?

Go to your name in the upper right corner and select 'Account Settings'. Here you can change your company name, VAT Number, and Chamber of Commerce number. After changing your company information click on 'save' to save your information. 

How do I change my invoicing address?

Go to your name in the upper right corner and select 'Account Settings'. Here you can change your invoicing address information. Click on 'save' to save your information.

How do I change my contact information?

Go to your name in the upper right corner and select 'Account Settings'. Here you can change your contact information such as email, first name, and last name. Click on 'save' to save the information.


Mail

How can I send emails using my mail environment?

When sending emails to your participant in Idiligo, by default the Idiligo server is being used and the participant receives an email from the Idiligo info mail. It is also possible to use your mail-environment to send e-mails from your online meeting. 


Go to your name in the upper right corner and select 'Account Settings'. Click on 'mail' and complete the following information:

  • Your email address
  • SMTP server
  • SMTP port (587)
  • Use TLS: depending on your provider, check 'YES' or 'NO' (for Gmail 'YES' needs to be checked)
  • SMTP username
  • SMTP password


For Gmail the following needs to be done:


1. Log in to the Gmail account you want to use

2. Go to https://myaccount.google.com/lesssecureapps and switch ON “Allow less secure apps”

3. Start an Idiligo online meeting and send an email

4. Gmail will send you an email to confirm that you are the sender. Click “check activity” to confirm.


Design

How do I change my company logo and background color?

 


Payment information

When do I receive an invoice?

Idiligo sends monthly invoices. 

Which payment methods can I use to pay?

You can pay using bank transfer, SEPA direct debit, or credit card. For SEPA B2B direct debits (Europe only), please fill in and sign the attached form and send it to us by email to: