Your own Script is tailored to your individual business needs and products. This can be an insurance-advice script covering all important questions and legal requirements, or a customer retention script to be used by call centers. There are many use cases.
To create a script requires two phases.
- Phase 1: Concept (the storyline)
In the concept phase you make a drawing of the actual meeting and it process. You basically structure the entire meeting. And each step contains one of the features. We call this the 'storyline'.
- Phase 2: Implementation (in Idiligo)
In the implementation phase, you are building the script. This is done by copy/paste/edit the code snippets of each feature.
>> go to Phase 2: Implementation (in Idiligo)